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NetSupport Privacy Policy

NetSupport, respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, telephone number a home, postal or other physical address, birth date, gender, occupation, a valid credit card number to process payment for products and/or services and such other information when needed to provide a service that you requested. As you navigate through this site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or navigational data collection (log files, server logs). Your internet browser automatically transmits to this site some of this anonymous information, such as the URL of the web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This site may also collect anonymous information from your computer through cookies and internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this site might not work without cookies. NetSupport collects personal information when you elect to use our software on a free trial basis or purchase a subscription. NetSupport only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Cookies and Tracking
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. The NetSupport website uses cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

How We Use Information Collected
NetSupport uses personally identifiable information for several general purposes: to fulfil your requests for certain products and services, to keep you up to date on the latest product announcements, special offers or other information we think you'd like to hear about. You may opt out of receiving these communications and at all times NetSupport will not provide access to this information to any 3rd party.

In addition, we may share non-identifiable aggregate information about our users (for example, the % of male and female visitors to our site) with advertisers, business partners, and other third parties in an effort to customize or enhance the content and advertising on our website for our users.

Information Sharing and Disclosure Our web site provides you the opportunity to opt-in to receive communications from us when you elect to use our software on a free-trial basis, or purchase a Subscription. Further, when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communication or to change your information.

NetSupport will not transfer your personal information to third parties, except we may transfer your personal information if required to do so by law or in the good faith belief that such action is necessary to: a. conform to the edicts of law or comply with legal process served on NetSupport or the site; b. protect and defend the rights or property of NetSupport, or c. act in urgent circumstances to protect the personal safety of NetSupport' employees, users of NetSupport' products or service, or members of the public. If you choose to provide us with your personal information, we may transfer that information within NetSupport or to NetSupport' third party service providers with your permission. Upon receiving your permission, we may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

In addition, NetSupport may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of NetSupport to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners (unless you have opted out of these types of communications).

Your Access to Information
You can always ask to review any personal information that we have collected from you, have us update, correct or delete this information and/or instruct us not to use this information and/or instruct us not to use this information in the future. If you wish to exercise this right, simply contact us.

Data Security
Your personal information is protected for your privacy and security. NetSupport safeguards the security and confidentiality of the data you send us with physical, technical, and managerial procedures. Please be aware that, despite out best efforts, no security measures are perfect or impenetrable. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Changes to this Privacy Policy
NetSupport will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.