Would you like to
provide instant remote support - anywhere in the world
relying simply on an Internet connection?
No previous connection to a PC is needed and no software
is required to be pre-installed.
The customer requiring support simply clicks on a link
and this immediately instigates a chat session with
an operator via our central secure gateway.
Full two way chat is supported and in addition an operator
can push web pages and pre-defined scripted chats to
the end user. If more detailed assistance is needed
the operator can send a dynamic NetSupport 24-7 Client
to the customers PC in a single action. In seconds the
operator can see both the users screen and detailed
system information such as inventory, active services,
processes running as well as the ability to transfer
files and much more.
Once the problem is resolved, on disconnect the NetSupport 24-7 client is completely removed and the users PC returns
unchanged to its original condition. A full history
of the call is then available for both the operator
and the customer.
The result is faster, more efficient problem resolution,
increased customer satisfaction and reduction in your
overall support costs. As an additional benefit you
pay based on use, so no matter how big your customer
base is, you don't have any upfront costs. That has
to be Refreshing !
NetSupport 24-7 features "show" mode, allowing an Operator to transmit his screen or just
a selected application in real-time to a customers PC providing a perfect pre-sales
or remote training solution.
Shorten call times.
Reduce on-site visits.
Instant user support.
Extend global reach.
Operational in minutes.
the NetSupport 24-7
Rapid Problem Resolution
Web based for instant
through any Firewall.
File Transfer for
delivering updates and patches to the end user.
Control of system processes, services,
and applications in memory.
Enhanced communications with Chat,
Message and Whiteboard.
Complete dynamic Hardware and Software Inventory
of the End User PC.
Technology installed on over 6,000,000
This site has been scanned by Security Metrics for vulnerabilities. We are also PCI DSS Compliant.