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Existing Customers
 
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Customer Comments

Customer Comments

Could NetSupport 24-7 help your business to provide improved customer support ?

Below are a selection of independent media reviews and real-world feedback from existing NetSupport 24-7 customers.


Review of NetSupport 24-7 in PC PRO magazine January 2006.
 


Review of NetSupport 24-7 in Network Computing magazine January 2006.
 


"Using Net Support 24/7 has enabled us to provide fast and effective solutions to the end user, increasing productivity and reducing resolution times. UK

"Choosing NetSupport 24-7 was an obvious choice for Concise IT.  Our reputation for high level Network Support needs to be backed by the very best tools. 

NetSupport 24-7 helps us to meet all our customers demands - and then some !" 
UK

"Having customers with very different levels of computer knowledge, the ability to take remote control of a customers computer is a true blessing.

This feature was the main reason we chose NetSupport 24-7. Our customers are impressed by the functionality, and by its speed."
Norway

"Complete customer satisfaction is a cornerstone upon which the business of NYK has been built. As such we are delighted to note that the implementation of NetSupport 24-7 has helped us resolve customer issues more quickly and efficiently than has been possible before and so help in our mission to provide excellent customer service.
 
We evaluated a number of different options before taking out a subscription with NetSupport 24-7. In our opinion the combination of performance, price and functionality made this solution the clear winner in our tests."
UK

"Once we started providing the NetSupport 24-7 service to our customers, the time it takes to come to a resolution has dropped dramatically. This makes customers much happier. I have had comments like:

"This is SO cool !", "Wow, you can do that ??" and "Thanks for taking care of this so quickly!"O:P>

The additional feedback we've received from our customers is priceless."
USA


"With NetSupport 24-7 we were able to undertake a serious evaluation of the product without paying license fees or being hassled by salesmen.

Then, when we had a technical query while we were still evaluating, we found ourselves speaking to real people who were interested in our problem and helped resolve it.

This gave us the confidence that NetSupport would be good to deal with in the long term."

UK 

"We provide on-line help to our customers and we needed to have remote access to their computers. In this sense, NetSupport 24-7 is perfect because our customers, who often are not advanced users, can easily grant us access to their machines thus allowing us to solve their problems quickly. 

Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines."
Spain

"As one of the South East's leading independent IT reseller and support companies we required a comprehensive software support solution for servicing our remote clients.

NetSupport 24-7 ticked all our boxes. It had the functionality and price point that we were looking for
."
UK

"After we evaluated several tools for remote support our choice for NetSupport 24-7 was simple because it was the only solution that could meet our demands.
 
- Support from anywhere to anywhere
- Inexpensive but full of functionality
- Easy to use
- High speed communication
 
IT Quality can now give our customers, who are spread out over a large area, quick support for a low cost. Customers we have used it on have been very impressed over the simple way they can get quick help. Our technicians like the product a lot and would not be without it."
UK

"NetSupport 24-7 has reduced our onsite visits dramatically as we now only need to visit clients that have no internet connectivity.

Using NetSupport 24-7 is invaluable as we can now access clients from virtually any computer, anywhere, anytime and it is no longer essential to carry a laptop."
UK

"Since using NetSupport 24-7 we have been able to offer an improved level of service to our existing and potential customer enquiries regardless of where they are in the world.

With just one click on the "chat" button on our homepage
www.memoryland.biz they are in contact with us and we are able to provide them with an immediate response to any questions or support requirements they may have.

In our opinion this has helped Memoryland provide an excellent service as well as providing a very cost effective way of supporting our customers and helping us to keep our pricing extremely competitive"

Portugal

"....we have welcomed this new technology and it has helped improve both our response times and efficiency.

Our engineers can now respond to calls from anywhere in the world. NetSupport
24-7 is a very powerful tool"
UK

"Thanks to NetSupport 24-7, the problems with distances are gone! All our customers are within range instantly.

Our technicians who used to respond to customers within 4 hours, can now do it in minutes with a single click."

France

"A growing service provided to clients is IT support and so it was a natural choice to use NetSupport 24-7 to improve the resolution speed and quality of service to our clients.

Already our clients are noticing the benefit from the decrease in resolution times as we are no longer reliant on site visits to rectify problems."
UK

"Digital Networks' Support Centers in the US and Europe can now support more customers, more quickly and at a lower cost by using NetSupport 24-7. 

We use NetSupport 24-7 as a tool for both remote problem-solving and for customer training on our hardware and software products.  We highly recommend it".

USA

"As a secondary school supporting over 900 computers and 15 feeder schools we needed a feature rich product at a price that an educational establishment could afford.

NetSupport 24-7 gives us the functionality to support our users anytime and anywhere, without the need to pre-configure the remote site.

It does everything we want and more."
 
UK 

"We had been looking for a way to support our customers more efficiently for several weeks before coming across NetSupport 24-7.  One of our goals was to provide a cost effective solution without compromising the quality of service our customers have come to expect.  We were immediately impressed with the ease of use and features it provided.  

The money we have saved in the first few weeks of using NetSupport 24-7 has paid for the entire year of service.  NetSupport 24-7 is one of our best investments."
USA


"Avoiding long phone client calls with lengthy explanations on "How to" has always been a goal of ours, we have now achieved our goal by subscribing to NetSupport 24-7 .

Not only do we now resolve our customers problems more efficiently, and free up our phone lines for sales instead of support, but our clients also see how we did it, therefore the support session doubles up as a teaching aid.
"
UK

"NetSupport 24-7 allows our Network Operations Center to respond to our clients instantaneously.

By using the front line chat session; followed up with the remote control capabilities we are able to quickly respond and resolve client issues.
"
USA


"IT@Spectrum Ltd specialise in the supply, installation and support of Canon digital office equipment and software solutions. As a customer focused, service driven organisation we offer quality products & services and expect the same high standards in the tools we use.

We have found that by using NetSupport 24-7 we can provide our customers with instant support at the click of a button and provide remote support to help resolve any issues they may be experiencing. We can resolve problems much more quickly than was previously the case, and have our customers up and running again without the need for engineers to visit customer premises which is a win-win situation.
"
UK

"When we started testing NetSupport 24-7 in January we were very surprised by the ease of use of this service. Our only remarks concerning the lack of proxy support where resolved and added very quickly by NetSupport.

The decision to subscribe was then taken rather quickly too.

Both we as administrators and our customers are very satisfied with this superb product, which in the little time we have used it, has already saved us many unnecessary kilometers."
Netherlands

"We needed a solution that would provide the ability to support our remote users regardless of network restrictions - NetSupport 24-7 has enabled us to do this fully.

NetSupport 24-7 have been well received by our helpdesk personnel who already use NetSupport Manager for supporting our internal network clients.
?
UK

"M2i selected NetSupport 24-7 after evaluating a number of on-line customer chat and remote support tools. NetSupport 24-7 provided the best mix of performance and functionality, offering remote control speeds far in excess of any alternative solutions. 

It has already delivered significant operational savings for our business."
France


"We supply technical support to our external users and we needed remote access to their laptops to fix software problems. NetSupport 24-7 provides a cost effective solution that helps us provide a high quality of service to our users in the field.

Being able to control our user's laptops and resolve their problems within minutes instead of having to return them to base, has helped our support team tremendously. We have also implemented this same approach with our dealer network with immediate results.


NetSupport 24-7 paid for itself within the first 2 weeks of installation, in time and user transport alone!"

UK

"NetSupport 24-7 is a brilliant solution for anybody doing technical software support.  With NetSupport 24-7 we are saving money by resolving calls quicker, avoiding unnecessary driving and have lower telephone bills. 

Our customers are very pleased with the improved call resolution time made possible by NetSupport 24-7."
South Africa

"Using NetSupport 24-7 has now enabled our company to secure more support contracts now that geographical location is no longer an issue.

Being able to take control of a client's machine and resolve their issue within minutes has had a great affect on our business, we now have happy technicians and even happier clients."

UK


"NetSupport 24-7 is a great web-based tool for remote support. Its ease of use for both end-user and operator is a main factor when resolving computer related issues remotely.

Dealing with a broad spectrum of clients who have ranging knowledge of computers is no longer a problem by using NetSupport 24-7 and its powerful functionality and user friendliness."

Canada


"Claritas Technology are committed to providing a market leading support package for our Media Centre systems and we provide various support options to suit the level of assistance our customers require. This ranges from simple email support through to remote assistance. We can securely access a customers media centre, with their permission, via the internet to help with product installation and troubleshooting. 

By using NetSupport 24-7 we are able to provide a great level of customer service and we now measure support resolution times in minutes rather than hours, days or weeks.

NetSupport 24-7 fits in with the philosophy of Claritas Technology where the focus is on performance and personal service and providing products that are easy to use and stable. NetSupport 24-7 ticks all the boxes in these areas!
."

Australia


"Now we have NetSupport 24-7 we are totally addicted ! 

We really can't imagine how we ever managed before we had it.
 

Sweden

"NetSupport 24-7 has enabled JP Computer Services to provide an even higher level of customer care and support gaining advantage over competitors and providing business benefit to clients including the remote workforce. Clients have been impressed by the ease of use and functionality in resolving problems remotely and swiftly in accordance to service level agreements."   
UK


" NetSupport 24-7 is excellent. I am travelling next week and am confident if any of my customers have an issue I can use NetSupport 24-7 for easy access. 

I have also used it to provide remote support to users in Spain & South Africa to remedy problems from Ireland."   
UK