Could NetSupport 24-7 help your business to provide
improved customer support ?
Below are a selection
of independent media reviews and real-world feedback from existing
NetSupport 24-7 customers.
"Using Net Support 24/7 has enabled us to provide fast and effective solutions to the end user, increasing productivity and reducing resolution times.
"Choosing NetSupport 24-7 was an obvious choice for
Concise IT. Our reputation for high level Network Support needs to
be backed by the very best tools.
NetSupport 24-7 helps us to meet all our customers
demands - and then some !"
"Having customers with very different levels of
computer knowledge, the ability to take remote control of a customers
computer is a true blessing.
This feature was
the main reason we chose NetSupport 24-7. Our customers are impressed by
the functionality, and by its speed."
"Complete customer satisfaction
is a cornerstone upon which the business of
NYK has been built. As such we are delighted to
note that the implementation of NetSupport 24-7 has
helped us resolve customer issues more quickly and
efficiently than has been possible before and so help in
our mission to provide excellent customer
We evaluated a number of
different options before taking out a
subscription with NetSupport 24-7. In our opinion the
combination of performance, price and functionality made
this solution the clear winner in our
"Once we started providing the NetSupport 24-7
service to our customers, the time it takes to come to a resolution has
dropped dramatically. This makes customers much happier. I have had
is SO cool !", "Wow,
you can do that ??" and "Thanks
for taking care of this so
The additional feedback
we've received from our customers is priceless."
"With NetSupport 24-7 wewere able toundertake a serious
of the product without
paying license fees or being hassled by
Then, when we had a technical
we were still evaluating, we found
ourselves speaking to real people who were interested
in our problem and helped resolve
This gave us the confidence
that NetSupport would be good to deal with in the long
"We provide on-line help to
our customers and we needed to have remote access to their
computers. In this sense, NetSupport 24-7 is perfect because our
customers, who often are not advanced users, can easily grant us access to
their machines thus allowing us to solve their problems
Additionally, this same remote control feature allows
us to update the files required to carry out our
services. NetSupport 24-7 is ideal for support Hotlines."
"As one of the South East's
leading independent IT reseller and support companies we required a
comprehensive software support solution for servicing our remote clients.
NetSupport 24-7 ticked all our boxes. It had the functionality and
price point that we were looking
evaluated several tools for remote support our choice
for NetSupport 24-7 was simple because it was the
only solution that could meet our demands.
Support from anywhere to anywhere
- Inexpensive but full of
Easy to use
High speed communication
IT Quality can now give our customers, who are spread
out over a large area, quick support for a low cost.
Customers we have used it on have been very
impressed over the simple way they can get quick help.
Our technicians like the product a lot and would not be without
"NetSupport 24-7 has
reduced our onsite visits dramatically as we now only need to visit clients that have no
Using NetSupport 24-7 is invaluable as we can now
access clients from virtually any computer, anywhere, anytime and it is no
longer essential to carry a laptop."
"Since using NetSupport 24-7 we have been able to offer
an improved level of service to our existing and potential customer
enquiries regardless of where they are in the
With just one click on the "chat" button on our
homepage www.memoryland.biz they are in contact with
us and we are able to provide them with an immediate response to any
questions or support requirements they may have.
our opinion this has helped Memoryland provide an excellent service as well
as providing a very cost effective way of supporting our customers and
helping us to keep our pricing extremely competitive"
"....we have welcomed this new technology and
it has helped improve both our response times and efficiency.
Our engineers can now
respond to calls from anywhere in the world. NetSupport24-7 is a very powerful tool"
NetSupport 24-7, the problems with distances are gone! All our customers
are within range instantly.
Our technicians who used
to respond to customers within 4 hours, can now do it in minutes
with a single click."
"A growing service provided to clients is IT
support and so it was a natural choice to use NetSupport 24-7 to improve
the resolution speed and quality of service to our clients.
Already our clients are noticing the benefit from the
decrease in resolution times as we are no longer reliant on site
visits to rectify problems."
"Digital Networks' Support Centers in the US and Europe can
now support more customers, more quickly and at a lower cost by using
We use NetSupport 24-7 as a tool for both
remote problem-solving and for customer training on our hardware and
software products. We highly recommend it".
"As a secondary school supporting
over 900 computers and 15 feeder schools we needed a
feature rich product at a price that an educational
establishment could afford.
gives us the functionality to support our users anytime
and anywhere, without the need to pre-configure the
It does everything we want and
"We had been looking for a way to support our
customers more efficiently for several weeks before coming across
NetSupport 24-7. One of our goals was to provide a cost effective
solution without compromising the quality of service our customers have
come to expect. We were immediately impressed with the ease of use
and features it
we have saved in the first few weeks of using NetSupport 24-7
has paid for the entire year of service. NetSupport 24-7
is one of our best
"Avoiding long phone client calls with
lengthy explanations on "How to" has always been a goal of ours, we have
now achieved our goal by subscribing to NetSupport 24-7 .
Not only do we now resolve
our customers problems more efficiently, and free up our
phone lines for sales instead of support, but our clients
also see how we did it, therefore the support session doubles
up as a teaching aid.
"NetSupport 24-7 allows our Network Operations Center to respond to our clients
By using the front line chat session; followed up
with the remote control capabilities we are able to quickly respond and
resolve client issues."
specialise in the supply, installation and support of
Canon digital office equipment and software solutions.
As a customer focused, service driven organisation we
offer quality products & services and expect the
same high standards in the tools we use.
have found that by using NetSupport 24-7 we can provide
our customers with instant support at the click of a
button and provide remote support to help resolve
any issues they may be experiencing. We can resolve
problems much more quickly than was previously the
case, and have our customers up and running again
without the need for engineers to visit customer
premises which is a win-win
"When we started testing
NetSupport 24-7 in January we were very surprised by the ease of
use of this service. Our only remarks concerning the lack of proxy
support where resolved and added very quickly by
The decision to subscribe was then taken rather
Both we as administrators and our customers are
very satisfied with this superb product, which in the
little time we have used it, has already saved us many unnecessary
"We needed a solution that would
provide the ability to support our remote users regardless of network
restrictions - NetSupport 24-7 has enabled us to do this
NetSupport 24-7 have been well received by our
helpdesk personnel who already use NetSupport Manager for supporting our internal network
"M2i selected NetSupport 24-7 after evaluating a number of on-line customer chat
and remote support tools. NetSupport 24-7 provided the best mix of performance
and functionality, offering remote control speeds far in excess of
any alternative solutions.
already delivered significant operational savings for our
"We supply technical support to our external users and
we needed remote access to their laptops to fix software problems.
NetSupport 24-7 provides a cost effective solution that helps us provide a
high quality of service to our users in the field.
Being able to control our
user's laptops and resolve their problems within minutes instead of having to
return them to base, has helped our support team tremendously. We have also
implemented this same approach with our dealer network with immediate
24-7 paid for itself within the first 2 weeks of installation, in time and user
"NetSupport 24-7 is a brilliant solution for anybody
doing technical software support. With NetSupport 24-7 we are saving
money by resolving calls quicker, avoiding unnecessary driving and have
lower telephone bills.
Our customers are very pleased with the improved call
resolution time made possible by NetSupport 24-7."
"Using NetSupport 24-7 has now enabled our company to
secure more support contracts now that geographical location is no longer
to take control of a client's machine and resolve their
issue within minutes has had a great affect on
our business, we now have happy technicians and even happier
24-7 is a great web-based tool for remote support. Its
ease of use for both end-user and operator is a main
factor when resolving computer related issues
with a broad spectrum of clients who have ranging
knowledge of computers is no longer a problem by using
NetSupport 24-7 and its powerful functionality and user
"Claritas Technology are committed to
providing a market leading support package
for our Media
Centre systems and
we provide various support options
to suit the
level of assistance our customers
simple email support
through to remote assistance. We can
securely access a
customers media centre, with their permission, via the internet to
product installation and
By using NetSupport 24-7 we are able to provide
a great level of customer service and we now
measure support resolution times in minutes
rather than hours, days or weeks.
NetSupport 24-7 fits in with
the philosophy of Claritas Technology where the focus is
on performance and personal service and providing
products that are easy to use and
stable. NetSupport 24-7 ticks all the boxes in
"Now we have NetSupport 24-7 we are
totally addicted !
We really can't
imagine how we ever managed before we had
24-7 has enabled JP Computer Services to provide an even
higher level of customer care and support gaining
advantage over competitors and providing business
benefit to clients including the remote workforce.
Clients have been impressed by the ease of use and
functionality in resolving problems remotely and swiftly
in accordance to service level
" NetSupport 24-7 is excellent.
I am travelling next week and am confident
if any of my customers have an issue I can use
NetSupport 24-7 for easy access.
I have also used it to
support to users in Spain & South Africa
to remedy problems from