Localised versions ofNetSupport 24-7
NetSupport 24-7 is extremely flexible and is designed to meet a number of different interactive scenarios, as such many of the features provided are customisable, including the ability to interact with a customer in their local language.
The process for providing multi-lingual support from within NetSupport 24-7 is relatively easy.
When adding new Operators to your NetSupport 24-7 company account, you can identify which languages your operator is able to communicate in.When that Operator is subsequently active within NetSupport 24-7 those identifed languages are then listed as available at the point a new customer requests a chat from the %s chat button.
Some applications allow you to simply select a language version, such as English or French.
NetSupport 24-7 is far more flexible allowing any number of languages to be supported at the same time and delivered only when the appropriate skills are available. NetSupport 24-7 is the only solution that provides a genuinely multi-lingual customer experience.
The benefit of this approach is that the language support you advertise on your customer support pages always reflects the combined abilities of your active operators at any given time and avoids a language being selected by a customer when a suitable operator is not currently available.
The entire customer experience, from requesting a chat session to ending a chat and leaving feedback is fully localised. At the current time localisation within NetSupport 24-7 is however restricted to the customer facing views, and does not include the operator console.