NetSupport 24-7 helps us to meet all our customers? demands ? and then some !"
Could NetSupport 24-7 help your business to provide
improved customer support ?
Below are a selection
of independent media reviews and real-world feedback from existing
NetSupport 24-7 customers.
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"Choosing NetSupport 24-7 was an obvious choice for
Concise IT. Our reputation for high level Network Support needs to
be backed by the very best tools. NetSupport 24-7 helps us to meet all our customers? demands ? and then some !"
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"Having customers with very different levels of
computer knowledge, the ability to take remote control of a customers
computer is a true blessing. This feature was the main reason we chose NetSupport 24-7. Our customers are impressed by the functionality, and by its speed." 
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"Complete customer
satisfaction is a cornerstone upon which the business of NYK has
been built. As such we are delighted to note that the implementation of
NetSupport 24-7 has helped us resolve customer issues more quickly
and efficiently than has been possible before and so help in our mission
to provide excellent customer service.
We evaluated a number of different
options before before taking out a subscription with NetSupport
24-7. In our opinion the combination of performance, price and
functionality made this solution the clear winner in our
tests." |
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"Once we started providing the NetSupport 24-7
service to our customers, the time it takes to come to a resolution has
dropped dramatically. This makes customers much happier. I have had
comments like: "This
is SO cool !", "Wow,
you can do that ?" and "Thanks
for taking care of this so
quickly!" The additional feedback
we?ve received from our customers is priceless." |
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"With NetSupport 24-7
we were able
to undertake a serious
evaluation of the
product without paying license fees or being hassled by
salesmen. Then,
when we had a technical query while we were still evaluating, we found ourselves speaking to real people who were interested in our problem
and helped resolve
it.
This gave us the confidence that NetSupport would be good to deal with in the long term." |
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"We provide on-line help to
our customers and we needed to have remote access to their
computers. In this sense, NetSupport 24-7 is perfect because our
customers, who often are not advanced users, can easily grant us access to
their machines thus allowing us to solve their problems
quickly. Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines." 
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"As one of the South East's
leading independent IT reseller and support companies we required a
comprehensive software support solution for servicing our remote clients.
NetSupport 24-7 ticked all our boxes. It had the functionality and price point that we were looking for." |
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"After
we evaluated several tools for remote support our choice for NetSupport 24-7 was simple because it
was the only solution that could meet our demands.
- Support from
anywhere to anywhere
- Inexpensive
but full of functionality
- Easy to
use
- High speed
communication
IT Quality can now
give our customers, who are spread out over a large area, quick support for a low cost. Customers
we have used it on have
been very impressed over the simple way they can get quick help. Our technicians like the
product a lot and would not
be without it."  |
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"NetSupport 24-7 has
reduced our onsite visits dramatically as we now only need to visit clients that have no
internet connectivity. Using NetSupport 24-7 is invaluable as we can now access clients from virtually any computer, anywhere, anytime and it is no longer essential to carry a laptop."
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"Since using NetSupport 24-7 we have been able to offer
an improved level of service to our existing and potential customer
enquiries regardless of where they are in the
world. With just one click on the "chat" button on our homepage www.memoryland.biz they are in contact with us and we are able to provide them with an immediate response to any questions or support requirements they may have. In our opinion this has helped Memoryland provide an excellent service as well as providing a very cost effective way of supporting our customers and helping us to keep our pricing extremely competitive" 
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"....we have welcomed this new technology and
it has helped improve both our response times and efficiency. |
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"Thanks to
NetSupport 24-7, the problems with distances are gone! All our customers
are within range instantly. Our technicians who used to respond to customers within 4 hours, can now do it in minutes with a single click." 
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"A growing service provided to clients is IT
support and so it was a natural choice to use NetSupport 24-7 to improve
the resolution speed and quality of service to our clients.
Already our clients are noticing the benefit from the decrease in resolution times as we are no longer reliant on site visits to rectify problems."
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"Digital Networks' Support Centers in the US and Europe can
now support more customers, more quickly and at a lower cost by using
NetSupport 24-7. We use NetSupport 24-7 as a tool for both remote problem-solving and for customer training on our hardware and software products. We highly recommend it". 
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"As a
secondary school supporting over 900 computers and 15 feeder schools we
needed a feature rich product at a price that an educational establishment
could afford. NetSupport 24-7 gives us the functionality to support our users anytime and anywhere, without the need to pre-configure the remote site. It does everything we want and more." |
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"We had been looking for a way to support our customers more efficiently for several weeks before coming across NetSupport 24-7. One of our goals was to provide a cost effective solution without compromising the quality of service our customers have come to expect. We were immediately impressed with the ease of use and features it provided. The money
we have saved in the first few weeks of using NetSupport 24-7
has paid for the entire year of service. NetSupport 24-7
is one of our best
investments." |
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"Avoiding long phone client calls with
lengthy explanations on "How to" has always been a goal of ours, we have
now achieved our goal by subscribing to NetSupport 24-7 . |
"NetSupport 24-7 allows our Network Operations Center to respond to our clients
instantaneously. "IT@Spectrum Ltd specialise
in the supply, installation and support of Canon digital office equipment
and software solutions. As a customer focused, service driven organisation
we offer quality products & services and expect the same high
standards in the tools we use.
By using the front line chat session; followed up
with the remote control capabilities we are able to quickly respond and
resolve client issues.
"
We have found that by using
NetSupport 24-7 we can provide our customers with instant support at the
click of a button and provide remote support to help resolve any
issues they may be experiencing. We can resolve problems much more quickly
than was previously the case, and have our customers up and
running again without the need for engineers to visit customer premises
which is a win-win
situation."
"When we started testing
NetSupport 24-7 in January we were very suprised by the ease of
use of this service. Our only remarks concerning the lack of proxy
support where resolved and added very quickly by
NetSupport.
The decision to subsribe was then taken rather
quickly too.
Both we as administrators and our customers are
very satisfied with this superb product, which in the
little time we have used it, has already saved us many unnecessairy
kilometers."
"We needed a solution that would
provide the ability to support our remote users regardless of network
restrictions - NetSupport 24-7 has enabled us to do this
fully.
NetSupport 24-7 have been well received by our
helpdesk personnel who already use NetSupport Manager for supporting our internal network
clients. "
"M2i selected NetSupport 24-7 after evaluating a number of on-line customer chat
and remote support tools. NetSupport 24-7 provided the best mix of performance
and functionality, offering remote control speeds far in excess of
any alternative solutions. "We supply technical support to our external users and
we needed remote access to their laptops to fix software problems.
NetSupport 24-7 provides a cost effective solution that helps us provide a
high quality of service to our users in the field.
It has
already delivered significant operational savings for our
business."
Being able to control our
user's laptops and resolve their problems within minutes instead of having to
return them to base, has helped our support team tremendously. We have also
implemented this same approach with our dealer network with immediate
results.
NetSupport
24-7 paid for itself within the first 2 weeks of installation, in time and user
transport alone!"
"NetSupport 24-7 is a brilliant solution for anybody
doing technical software support. With NetSupport 24-7 we are saving
money by resolving calls quicker, avoiding unnecessary driving and have
lower telephone bills.
Our customers are very pleased with the improved call
resolution time made possible by NetSupport 24-7." 
"Using NetSupport 24-7 has now enabled our company to
secure more support contracts now that geographical location is no longer
an issue. "NetSupport 24-7 is a great web-based tool for remote
support. Its ease of use for both end-user and operator is a main factor
when resolving computer related issues remotely. "Claritas
Technology are committed to providing a market leading support package
for our
Media Centre systems
and we provide various support options to suit the level of
assistance our
customers require. This ranges from simple email support through to
remote assistance. We can securely access a customers media
centre,
with their
permission, via
the internet to help with product installation and
troubleshooting. "Now we have NetSupport 24-7 we
are totally addicted !
Being able to take control of a client?s machine and
resolve their issue within minutes has had a great affect on our business,
we now have happy technicians and even happier clients."
Dealing with a broad spectrum of
clients who have ranging knowledge of computers is no longer a problem by
using NetSupport 24-7 and its powerful functionality and user
friendliness." 
By using NetSupport 24-7 we
are able to provide a great level of customer service and we now
measure support resolution times in minutes rather than hours,
days or weeks.
NetSupport 24-7 fits in with the philosophy of
Claritas Technology where the focus is on performance and personal service
and providing products that are easy to use and
stable. NetSupport 24-7 ticks all the boxes in these
areas!." 
We really can't imagine how we
ever managed before we had it.
