Could NetSupport 24-7 help your business to provide improved customer support ?

Below are a selection of independent media reviews and real-world feedback from existing NetSupport 24-7 customers.

 

 

"Choosing NetSupport 24-7 was an obvious choice for Concise IT.  Our reputation for high level Network Support needs to be backed by the very best tools.  NetSupport 24-7 helps us to meet all our customers demands - and then some !"

"Having customers with very different levels of computer knowledge, the ability to take remote control of a customers computer is a true blessing. This feature was the main reason we chose NetSupport 24-7. Our customers are impressed by the functionality, and by its speed."

"Complete customer satisfaction is a cornerstone upon which the business of NYK has been built. As such we are delighted to note that the implementation of NetSupport 24-7 has helped us resolve customer issues more quickly and efficiently than has been possible before and so help in our mission to provide excellent customer service.   We evaluated a number of different options before before taking out a subscription with NetSupport 24-7. In our opinion the combination of performance, price and functionality made this solution the clear winner in our tests."

"Once we started providing the NetSupport 24-7 service to our customers, the time it takes to come to a resolution has dropped dramatically. This makes customers much happier. I have had comments like: "This is SO cool !", "Wow, you can do that ??" and "Thanks for taking care of this so quickly!"O:P> The additional feedback we've received from our customers is priceless."

"With NetSupport 24-7 we were able to undertake a serious evaluation of the product without paying license fees or being hassled by salesmen. Then, when we had a technical query while we were still evaluating, we found ourselves speaking to real people who were interested in our problem and helped resolve it. This gave us the confidence that NetSupport would be good to deal with in the long term."

"We provide on-line help to our customers and we needed to have remote access to their computers. In this sense, NetSupport 24-7 is perfect because our customers, who often are not advanced users, can easily grant us access to their machines thus allowing us to solve their problems quickly.  Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines."

"As one of the South East's leading independent IT reseller and support companies we required a comprehensive software support solution for servicing our remote clients. NetSupport 24-7 ticked all our boxes. It had the functionality and price point that we were looking for."

"After we evaluated several tools for remote support our choice for NetSupport 24-7 was simple because it was the only solution that could meet our demands.   - Support from anywhere to anywhere - Inexpensive but full of functionality - Easy to use - High speed communication   IT Quality can now give our customers, who are spread out over a large area, quick support for a low cost. Customers we have used it on have been very impressed over the simple way they can get quick help. Our technicians like the product a lot and would not be without it."

"NetSupport 24-7 has reduced our onsite visits dramatically as we now only need to visit clients that have no internet connectivity. Using NetSupport 24-7 is invaluable as we can now access clients from virtually any computer, anywhere, anytime and it is no longer essential to carry a laptop."

"Since using NetSupport 24-7 we have been able to offer an improved level of service to our existing and potential customer enquiries regardless of where they are in the world. With just one click on the "chat" button on our homepage www.memoryland.biz they are in contact with us and we are able to provide them with an immediate response to any questions or support requirements they may have. In our opinion this has helped Memoryland provide an excellent service as well as providing a very cost effective way of supporting our customers and helping us to keep our pricing extremely competitive"

"....we have welcomed this new technology and it has helped improve both our response times and efficiency. Our engineers can now respond to calls from anywhere in the world. NetSupport24-7 is a very powerful tool"

"Thanks to NetSupport 24-7, the problems with distances are gone! All our customers are within range instantly. Our technicians who used to respond to customers within 4 hours, can now do it in minutes with a single click."

"A growing service provided to clients is IT support and so it was a natural choice to use NetSupport 24-7 to improve the resolution speed and quality of service to our clients. Already our clients are noticing the benefit from the decrease in resolution times as we are no longer reliant on site visits to rectify problems."

"Digital Networks' Support Centers in the US and Europe can now support more customers, more quickly and at a lower cost by using NetSupport 24-7.  We use NetSupport 24-7 as a tool for both remote problem-solving and for customer training on our hardware and software products.  We highly recommend it".

"As a secondary school supporting over 900 computers and 15 feeder schools we needed a feature rich product at a price that an educational establishment could afford. NetSupport 24-7 gives us the functionality to support our users anytime and anywhere, without the need to pre-configure the remote site. It does everything we want and more."

"When we started testing NetSupport 24-7 in January we were very suprised by the ease of use of this service. Our only remarks concerning the lack of proxy support where resolved and added very quickly by NetSupport. The decision to subsribe was then taken rather quickly too. Both we as administrators and our customers are very satisfied with this superb product, which in the little time we have used it, has already saved us many unnecessairy kilometers."